As soon as you have noticed a fault, you should contact us. We usually offer a replacement, repair or refund without question, especially if the item is relatively new.
We will then, as soon as possible, send you a similar product. When you receive the new product, enclosed will be a return note. We will bill you for this product at first.
Send the faulty product in its current condition to us, along with the return note. Make sure the project number is correct. When we receive the faulty product, we will send you a credit note for the new product.